Shipping Policy
Effective Date: September 28, 2026
These Terms of Service govern your use of The Growth Lab website and purchases from The Growth Lab (“we,” “us,” or “our”). By using the website or placing an order, you agree to these terms.
Research Use Only
Products offered by The Growth Lab are intended for research use only and are not for human or veterinary consumption. Product information on this website is provided for research and catalog purposes. It is not medical advice or a claim that a product is approved to diagnose, treat, cure, or prevent any disease.
You are responsible for ensuring that your purchase, possession, handling, and use of a product comply with the laws and regulations that apply to you.
Eligibility and Orders
You must be at least 18 years of age to place an order. You agree to provide accurate and complete information during checkout.
An order confirmation acknowledges that we have received your order. We may contact you if a product is unavailable, information needs to be corrected, or an order cannot be fulfilled. If we cancel a paid order, we will refund the affected amount.
Prices, Payments, and Availability
Prices are displayed in the applicable currency and may change without notice. Any applicable taxes and shipping charges will be displayed during checkout.
Products are subject to availability. We aim to provide accurate product descriptions and images; however, packaging and presentation may vary. If a particular product detail is essential to your purchase, please contact us before placing your order.
Shipping, Returns, and Refunds
Shipping destinations, fees, and estimated delivery times will be provided during checkout or through the applicable shipping information on our website.
Returns, cancellations, and refunds are subject to our applicable refund and return policies and any rights provided by applicable law.
Website Content
The Growth Lab owns or licenses the text, branding, images, graphics, and other content available on this website. You may use the website for lawful personal or business purchasing purposes, but you may not copy, reproduce, distribute, or commercially reuse our content without prior written permission.
Acceptable Use
You agree not to interfere with the operation of the website, submit fraudulent orders, misuse another person’s information, attempt unauthorized access, or use the website in violation of applicable law.
We may restrict access to the website or decline orders where reasonably necessary to address misuse, fraud, security concerns, or legal requirements.
Third-Party Services and Website Availability
Checkout, payment processing, analytics, shipping, and other website features may rely on third-party service providers.
We work to keep the website available and information accurate, but occasional errors, maintenance, interruptions, or technical issues may occur. Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded.
Changes to These Terms
We may update these Terms of Service from time to time by publishing a revised version with a new effective date.
The terms in effect when an order is placed will generally apply to that order, except where applicable law requires otherwise.
Governing Law and Contact
These Terms of Service shall be governed by the applicable laws of the jurisdiction in which The Growth Lab operates, subject to any mandatory rights that may apply to customers in other jurisdictions.
If you have questions regarding these Terms of Service, please contact us:
The Growth Lab
📧 info@tglresearch.com
Research & Development Center
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
Response Time: Within 24 Hours
